Position: Career Services Coordinator

Employment Type: Full-time

Work Arrangement: Hybrid

Salary: $63,000- 67,925 annually

Benefits: Health, Life, and Dental Insurance, Paid time off, and 401(k)

Employ Prince George’s is committed to empowering job seekers with the skills and training necessary to excel in high-demand industries. We collaborate with businesses, community organizations, and workforce partners to strengthen employment opportunities and support economic growth.

Employ Prince George's is committed to the hiring of qualified local residents and supporting the growth of our community.

Position Summary

The Career Services Coordinator supports the Director of Career Services in the delivery and continuous improvement of career development services for Prince George’s County job seekers. The Coordinator supervises Career Consultants and the Program Assistant, providing coaching, performance guidance, and technical support, including assistance with complex or specialized caseloads.

The position collaborates closely with the Program Performance and Data Management Department, the Education and Training Department, and the Contracts and Operations Department to ensure effective service delivery and achievement of program goals. Responsibilities include reviewing performance data, preparing reports, coordinating special projects, serving as a liaison to training and service providers, and assisting with the screening, interviewing, and onboarding of new staff and interns.

Roles and Responsibilities

Program Coordination & Department Support

• Support the Director of Career Services in the delivery and continuous improvement of career development services.
• Review performance data, identify areas for improvement, and support corrective action planning.
• Serve as liaison to training providers and partner service agencies.
• Prepare statistical data, reports, and materials for strategy sessions.
• Deliver presentations and conduct orientations on program eligibility and services as needed.
• Lead and coordinate special projects assigned within the Career Services Department.
• Maintain accurate case files and program documentation, monitor participant progress, and ensure compliance with WIOA regulations, performance metrics, and reporting requirements.
• Conduct case management for WIOA participants, providing career coaching, job search assistance, employment planning, and ongoing support to help individuals achieve successful outcomes.
• Coordinate and facilitate workforce development workshops, orientations, and hiring events to prepare participants for employment opportunities and connect them with resources.

Supervision & Staff Development

• Supervise and coordinate the daily activities of Career Consultants and the Program Assistant to ensure achievement of performance goals.
• Provide guidance and coaching to Career Consultants on effective case management and exceptional customer service practices.
• Review participant case files and provide feedback to ensure quality, accuracy, and compliance.
• Monitor data entry and administrative tasks completed by the Program Assistant, offering direction for improvement when needed.
• Offer technical guidance to assist Career Consultants with complex or specialized caseloads.
• Participate in recruiting, interviewing, selecting, and training new staff and interns.

Education and Experience Requirements

• Bachelor’s degree, preferably in human services, or a related field; relevant experience will be considered in lieu of education
• 3+ years of experience in workforce development, providing direct services in a performance-based delivery system.
• Minimum of two years’ supervisory experience, including coaching, developing, and evaluating staff.
• Proficiency in Microsoft Office; experience with the Maryland Workforce Exchange (MWE) is a plus.
• Thorough understanding and knowledge of the Workforce Innovation and Opportunity Act (WIOA) and its application in workforce programs.
• Demonstrated success in meeting KPI and grant-funded performance outcomes.
• Strong project management skills, including organizing workflows, tracking milestones, and meeting performance targets; Project Management Professional (PMP) certification is a plus.
• Flexibility to work occasional evenings and weekends in alignment with program schedules and special events.

Knowledge, Skills & Abilities

• Ability to communicate clearly and effectively both verbally and in writing and prepare programmatic reports.
• Ability to analyze labor market trends to identify high- demand industries and guide job seekers toward career pathways.
• Demonstrated ability to motivate job seekers and empower staff in delivering services.
• Ability to build partnerships with employers, training providers and community stakeholders to support workforce development initiatives.

NOTE: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Equal Opportunity Employer