Pathways Home, Workforce Development Instructor (Hybrid)

The Workforce Development Instructor will deliver job readiness and financial education coursework to support the Pathways Home initiative. This initiative expands access to financial education, job-readiness preparation, increases the number of occupational skills training courses available during incarceration, and provides dedicated staff who specialize in workforce development to help participants navigate their training and career goals.

The Workforce Development Instructor will employ innovative teaching techniques, incorporate modern technology, and modify instructional techniques to accommodate the requirements of participants in a non-traditional setting. This position necessitates robust teaching and facilitation competencies to effectively engage diverse learners and ensure successful knowledge transfer.

Position Details:

The Workforce Development Instructor reports to the Director, Human Resources Operations and works closely with staff across divisions, EPG contractors, and other external stakeholders. The position is Exempt from overtime and does not have a supervisory function. The salary range is $58,000 – 61,250 annually. Salary commensurate with experience. Benefits include health, life, and dental insurance, internet allowance, paid time off, and 401(k), profit sharing. This position is Full-time, Grant-Funded (Contingent on grant renewal).

Essential Responsibilities:

• Lead workforce-related workshops within the county correction facilities to support completion of re-entry programs.
• Works directly wiht the Department of Corrections and local service providers to plan reintegration from incarceration to the community.
• Deliver engaging job-readiness sessions, including resume writing, interviewing, career exploration, and job search strategies.
• Conduct financial education workshops to promote resources to confidently manage finances.
• Facilitate one-on-one and group instruction to meet the specific needs of participants.
• Differentiate instruction to effectively reach a variety of learners.
• Integrate technology to enhance the learning experience.
• Track and report participant progress and outcomes as required.
• Foster a positive and motivating learning environment.
• Other duties as assigned to support the Pathways Home Initiative.

Qualifications:

• Bachelor’s degree in Marketing, Business, Human Resources, Social Science, Public Relations, or a related field; or a combination of education and experience.
• At least 2–4 years of experience providing consultative services to businesses, with an emphasis on talent acquisition.
• Experience working with career pathways, sector strategies, apprenticeships, or similar workforce programs.
• Strong relationship-building, communication, and consultative skills.

Preferred Qualifications:

• Knowledge of labor market information and workforce development trends
• Certified Professional Resume Writer (CPRW) certification
• Global Career Development Facilitator (GCDF) or similar workforce development certification
• Demonstrated knowledge of basic workforce development principles and WIOA regulations
• Knowledge of employment and training services, federal, state, and other local workforce development policies and procedures.

Expectations of EPG Instructors:

• Provide exceptional internal and external customer service. Exercise “situational awareness,” keep current with client and market needs, and articulate how EPG can help address them.
• Work closely with internal and/or external customers, individually and/or in groups, to identify specific challenges, determine courses of action, and assist clients in taking the necessary actions.
• Conduct internal and/or external outreach to provide information to current and prospective clients, recruit prospects, coordinate interactions, etc. for assigned programs.
• Identify problems (e.g., commonly experienced process issues, client challenges) and opportunities, and recommend changes to supervisors to effectively resolve them.
• Respond, in a timely and accurate fashion, to supervisor and/or management team requests for information, e.g., collecting and assembling data, and participating in drafting reports.
• Handle multiple operational and/or administrative responsibilities simultaneously, independently and with attention to detail, ensuring timely completion to established standards.
• Employ excellent professional judgment in independent decisions and actions as well as other activities, following SOPs and escalating issues appropriately.

Core Competencies:

• Domain Knowledge—Broad understanding of the workforce development field, its associated regulations, etc., with thorough knowledge of assigned programs and customer needs.
• Strategic Thinking—Ability to see the strategic aims of assigned programs, and recommend tactical changes to processes, procedures, etc. to support strategies.
• Problem Solving—Ability to critically evaluate needs and/or problems, envision solutions, and identify, analyze, and choose from among alternative courses of action.
• Innovation and Risk Taking—Ability and willingness to think creatively within current programs and practices to improve them and advance EPG’s mission, and to promote and defend new ideas.
• Project Management—Understanding of project tasks, schedules, and resources, and ability to track progress, identify and escalate issues and risks, etc.
• Relationship Building—Ability to develop and maintain positive and productive relationships that facilitate advancement of assigned program goals.
• Collaboration—Willingness and ability to adopt a “one team” culture, working together with others within EPG to solve problems, pursue opportunities, etc.
• Communications—Ability to communicate effectively in oral and written form to inform others of programs, challenges, etc., in ways appropriate for the audience(s).
• Customer Empathy—Understanding of clients’ circumstances, challenges, and needs, and ability to appropriately respond in assessing operations and serving customers.
• Independence—Willingness and ability to work with minimal direction and oversight, recognize and address problems, and employ good judgment on involving others or escalating concerns.
• Professional Judgment—Ability to weigh the benefits, implications, and risks of multiple options, and make decisions that reflect the best interests of EPG and its clients.

About Employ Prince George's, Inc.

We are the bridge between job seekers looking to begin or change careers, and businesses looking for skilled workers to maintain competitiveness in a changing labor market. Our mission is to contribute to the economic vitality of Prince George’s County by providing a demand-driven system that delivers qualified workers to businesses and provides job seekers with opportunities for careers in high-demand/high-growth industries.

We Value:

• Commitment to excellence
• Responsiveness to customer needs
• Integrity
• Mutual respect
• Innovation/Creativity

About EPG's Education, Training & Assessments Department

Located in the Human Resources Division, the Education, Training, & Assessments (ETA) Department focuses on closing the skills gaps of Prince George’s County residents who are seeking employment. Our Education services focus on academic skills and career readiness, including resume writing, interview skills, soft skills, and other skills essential to overall readiness. Our Training services provide occupational skills courses and resources to prepare job seekers for credentialing. Our Assessments services administer diagnostic exams. Our services prepare job seekers to be competitive and polished in the job search process. The ETA team collaborates with program staff in the Workforce Services and Human Resources Divisions to prepare and place job seekers into employment. The department is led by the Director, Education, Training, & Assessments and includes Workforce Development Instructors and Remediation Instructors.

NOTE: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Equal Opportunity Employer