Pathways Home, Manager (Hybrid)

The Manager will oversee the Pathways Home initiative and ensure the successful delivery of services. This initiative expands access to financial education, job-readiness preparation, increases the number of occupational skills training courses available during incarceration, and provides dedicated staff who specialize in workforce development to help participants navigate their training and career goals.

This role is pivotal in coordinating services, training, and supervising staff, troubleshooting unforeseen challenges, and maintaining accurate data collection and reporting. The Manager will serve as the central role to drive success and foster collaboration.

Position Details:

The Manager reports to the Assistant Director and works closely with others in the Career Services, Talent Acquisition, and Education, Training, and Assessment Departments. This position is exempt. The salary range is $80,000 - 83,000 annually. Salary is commensurate with experience. Benefits include health, life, and dental insurance, internet allowance, paid time off, and 401(k), profit sharing. This position is Full-time, Grant-Funded (Contingent on grant renewal)

Essential Responsibilities:

• Build community awareness of reentry issues by championing efforts to create better outcomes.
• Works directly with the Department of Corrections and local service providers to plan reintegration from incarceration into the community.
• Attend workforce-related workshops within the county correction facilities to support completion of re-entry programs.
• Oversee daily operations of the project, ensuring alignment of grant deliverables is met.
• Supervise, train, and support staff to achieve individual and team goals.
• Coordinate services to ensure seamless delivery of workforce-related programs.
• Monitor and ensure the integrity of data collection, reporting, and documentation.
• Identify and troubleshoot operational challenges, providing timely and effective solutions.
• Foster a customer-focused culture that prioritizes exceptional service delivery.
• Collaborate with leadership to align project strategies with organizational goals.

Qualifications:

• Bachelor’s degree, preferably in Human/Social Services, Human Resources, Criminal Justice, Public Administration, or a related field.
• Minimum of three years of experience in the provision of direct workforce services and performing in leadership roles such as supervisor or team leader.
• Exceptional communication and interpersonal skills, with proven ability to build and lead effective teams.
• Demonstrated customer service and team-building skills.

Preferred Qualifications:

• Knowledge of labor market information and workforce development trends
• Strong problem-solving and critical-thinking abilities.
• Experience with grant compliance and reporting.
• Proficiency in data management and performance tracking systems.
• A working knowledge of the County government’s existing reentry programs and services.
• Knowledge specific to judicial/correctional system, nonprofit and faith-based reentry resources, and educational services within the County.

Expectations of EPG Managers

• Collaborate with Directors and peers to help develop programmatic strategies and find ways to maintain or improve program cost-effectiveness, expand programs, generate revenue, etc.
• Work with Director to develop program objectives and performance targets, and independently lead the development and implementation of processes, procedures, etc. to achieve them.
• Participate in defining content and delivery methods of assigned programs, proactively recommending changes to Department Directors with the rationale behind them.
• Lead or participate as a subject matter expert in establishing cross-program workflows, communication mechanisms, etc., to facilitate integrated service delivery.
• Identify, evaluate, propose, and/or participate in building out new programs to benefit EPG and/or stakeholders, independently and/or in collaboration with other members of the management team.
• Lead response efforts to secure funding (e.g., grants, sponsors, donors) from identified sources.
• Effectively lead subordinate staff by providing performance objectives, professional development, guidance, and oversight, and drawing on their experiences and expertise to improve programs.
• Find and engage in opportunities to promote EPG’s services to potential customers, funders, etc., through speaking engagements, community events, regular interactions, etc.
• Employ excellent professional judgment in independent decisions and actions as well as other activities, ensuring they are fact-based, logic-driven, and results-oriented.

Core Competencies:

• Domain Knowledge—Broad understanding of the workforce development field, its associated regulations, etc., with thorough knowledge of assigned programs and customer needs.
• Strategic Thinking—Ability to see the strategic aims of assigned programs, and recommend tactical changes to processes, procedures, etc. to support strategies.
• Problem Solving—Ability to critically evaluate needs and/or problems, envision solutions, and identify, analyze, and choose from among alternative courses of action.
• Innovation and Risk Taking—Ability and willingness to think creatively within current programs and practices to improve them and advance EPG’s mission, and to promote and defend new ideas.
• Project Management—Understanding of project tasks, schedules, and resources, and ability to track progress, identify and escalate issues and risks, etc.
• Relationship Building—Ability to develop and maintain positive and productive relationships that facilitate advancement of assigned program goals.
• Collaboration—Willingness and ability to adopt a “one team” culture, working together with others within EPG to solve problems, pursue opportunities, etc.
• Communications—Ability to communicate effectively in oral and written form to inform others of programs, challenges, etc., in ways appropriate for the audience(s).
• Customer Empathy—Understanding of clients’ circumstances, challenges, and needs, and ability to appropriately respond in assessing operations and serving customers.
• Independence—Willingness and ability to work with minimal direction and oversight, recognize and address problems, and employ good judgment on involving others or escalating concerns.
• Professional Judgment—Ability to weigh the benefits, implications, and risks of multiple options, and make decisions that reflect the best interests of EPG and its clients.

About Employ Prince George's, Inc.

We are the bridge between job seekers looking to begin or change careers, and businesses looking for skilled workers to maintain competitiveness in a changing labor market. Our mission is to contribute to the economic vitality of Prince George’s County by providing a demand-driven system that delivers qualified workers to businesses and provides job seekers with opportunities for careers in high-demand/high-growth industries.

We Value:

• Commitment to excellence
• Responsiveness to customer needs
• Integrity
• Mutual respect
• Innovation/Creativity

About EPG's Career Services Team

The Career Services team is characterized by the high quality of employment and training services they provide to Prince George’s County residents who are seeking employment. Our team is part of the American Job Center Community Network and facilitates career development and the meaningful employment of our customers through career assessment, coaching, training, job clubs and case management services. These services prepare our customers to obtain and retain in-demand jobs at a competitive rate of pay. Led by the Director of Career Services the team consists of Managers, Coordinators, Career Consultants and Program Assistants. The Career Services team works symbiotically with the Business Services and Education and Training Departments to prepare and place persons in employment.

NOTE: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Equal Opportunity Employer